Privacy Policy

1. Introduction

Telsis LLC ("Telsis," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP services or visit our website.

2. Information We Collect

2.1 Information You Provide

• Name, company name, and contact information (email, phone, address)
• Billing and payment information
• Account credentials
• Communications you send to us (support requests, emails)

2.2 Information Collected Automatically

• Call detail records (CDRs) — originating number, destination, call duration, timestamps
• IP addresses and device information
• Website usage data (pages visited, time on site)
• Cookies and tracking technologies (see our Cookies Policy)

3. How We Use Your Information

We use the information we collect to:

• Provision and manage your VoIP services
• Process billing and payments
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal and regulatory obligations (including FCC requirements)
• Improve our services and website
• Send service-related notices and updates

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third parties who assist in delivering our services (billing processors, network providers)
• Regulatory authorities: As required by law, FCC rules, or valid legal process
• Law enforcement: When required to prevent fraud, illegal activity, or harm
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Call Detail Records (CDRs)

As a VoIP provider, we collect call detail records as part of normal service delivery. CDRs include call metadata (numbers, duration, timestamps) but do not include call content unless specifically required by law. CDRs are retained for billing, dispute resolution, and regulatory compliance purposes.

6. Data Retention

We retain personal information and CDRs for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Account information is generally retained for the duration of the service relationship plus a reasonable period thereafter.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (TLS), secure data storage, and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications

To exercise these rights, contact us at sales@telsis.net.

9. Cookies

Our website uses cookies. Please see our Cookies Policy for full details on what cookies we use and how to manage them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

Telsis LLC
145 Grand Ave, Billings, MT 59101
sales@telsis.net
+1 406 318 5014